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Agents and workflow engines for inter-organizational workflows in e-government cases

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dc.contributor.author Verginadis, Y en
dc.contributor.author Mentzas, G en
dc.date.accessioned 2014-03-01T01:27:50Z
dc.date.available 2014-03-01T01:27:50Z
dc.date.issued 2008 en
dc.identifier.issn 14637154 en
dc.identifier.uri http://hdl.handle.net/123456789/18602
dc.subject Business environment en
dc.subject Communication technologies en
dc.subject Computer networks en
dc.title Agents and workflow engines for inter-organizational workflows in e-government cases en
heal.type journalArticle en
heal.identifier.primary 10.1108/14637150810864925 en
heal.identifier.secondary http://dx.doi.org/10.1108/14637150810864925 en
heal.publicationDate 2008 en
heal.abstract Purpose - The paper aims to propose a web-based ""intermediation hybrid architecture"" for a workflow management system that integrates services by exploiting and combining the advantages of strict centralized topologies that use workflow engines, with totally distributed systems which use agent technologies. Design/methodology/approach - The proposed operational and technical architectures define the combination of a workflow engine and a software agent platform for the appropriate management of inter-organizational workflow processes. The proposed system is called ""hybrid intermediation portal."" Findings - The hybrid system was used in e-government cases for the management of cross-border workflows that span across multiple European chambers of commerce and industry. That demonstrated the usefulness of the specific approach in the inter-organizational workflow management domain. Research limitations/implications - The approach presented in this paper was implemented and validated in real e-government cases that proved the advantages of the potential commercial use of the system. Several limitations were located due to the lack of a wide use of web services within governmental organizations. Practical implications - Concerning security issues, it would be necessary to integrate appropriate security mechanisms without constraining the technical and functional characteristics of the software agents involved. Originality/value - The contribution of the paper concerns the evolvement of the agent-enhanced workflow management systems in order to tackle the intelligence issues and the credibility problems concerning the overall control of dispersed inter-organizational processes. © Emerald Group Publishing Limited. en
heal.journalName Business Process Management Journal en
dc.identifier.doi 10.1108/14637150810864925 en
dc.identifier.volume 14 en
dc.identifier.issue 2 en
dc.identifier.spage 188 en
dc.identifier.epage 203 en


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