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Service management concepts in shared business environments: from electronic data interchange (EDI) to electronic process integration (EPI)

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dc.contributor.author Maglaris, Basil en
dc.contributor.author Karounos, Theodoros en
dc.contributor.author Kindt, Andreas en
dc.date.accessioned 2014-03-01T02:41:03Z
dc.date.available 2014-03-01T02:41:03Z
dc.date.issued 1994 en
dc.identifier.issn 05361486 en
dc.identifier.uri http://hdl.handle.net/123456789/30339
dc.subject Business Environment en
dc.subject Cost Effectiveness en
dc.subject Customer Service en
dc.subject Electronic Communication en
dc.subject Electronic Data Interchange en
dc.subject Model Integration en
dc.subject Process Integration en
dc.subject Service Management en
dc.subject Service Provider en
dc.subject.other Administrative data processing en
dc.subject.other Computer aided software engineering en
dc.subject.other Computer hardware description languages en
dc.subject.other Computer simulation en
dc.subject.other Data communication systems en
dc.subject.other Digital communication systems en
dc.subject.other Mathematical models en
dc.subject.other Network protocols en
dc.subject.other System program documentation en
dc.subject.other Telecommunication services en
dc.subject.other User interfaces en
dc.subject.other B-ISDN en
dc.subject.other Broadband integrated communication en
dc.subject.other Communication infrastructure en
dc.subject.other Electronic data interchange en
dc.subject.other Electronic process integration en
dc.subject.other Public network operators en
dc.subject.other Service management en
dc.subject.other Management information systems en
dc.title Service management concepts in shared business environments: from electronic data interchange (EDI) to electronic process integration (EPI) en
heal.type conferenceItem en
heal.identifier.primary 10.1109/ICC.1994.368719 en
heal.identifier.secondary http://dx.doi.org/10.1109/ICC.1994.368719 en
heal.publicationDate 1994 en
heal.abstract We present a Reference Platform for Service Management in a shared business community, as applied to electronic document composition, production and distribution. The concept is based on the notion of 'Distributed Service Centre'. All business participants (users), including customers, service providers and brokerage service providers, are interconnected via ISDN and can access each other on demand. Every user is equipped with a Service Management kernel that performs basic 'agent' functions and user access shell, including directory and administration services for the shared community. Our model integrates service management tools, usage scenarios and functional specifications. It offers a standard reference scheme to all players in a specific shared business community (clients, service providers and Public Network Operators-PNO's) for a cost-effective way to create, share and manage services. This work is supported by RACE II Project 2037 (Distributed Documenting Services - DIDOS). The models are being tested in Application Pilots, that inter-connect Trans-European users of Technical Documentation. Users (document producers clients and service providers) generate electronically, communicate, order and, to a large extend, produce technical manuals and CD-ROM documentation by sharing available production facilities and public ISDN. en
heal.publisher Publ by IEEE, Piscataway, NJ, United States en
heal.journalName Conference Record - International Conference on Communications en
dc.identifier.doi 10.1109/ICC.1994.368719 en
dc.identifier.volume 3 en
dc.identifier.spage 1842 en
dc.identifier.epage 1846 en


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