A TQM-based Approach to QoS Management

Manolessos, Y; Prezerakos, G; Meliones, A; Theologou, M

dc.contributor.author	Manolessos, Y	en
dc.contributor.author	Prezerakos, G	en
dc.contributor.author	Meliones, A	en
dc.contributor.author	Theologou, M	en
dc.date.accessioned	2014-03-01T01:15:27Z
dc.date.available	2014-03-01T01:15:27Z
dc.date.issued	2000	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/13511
dc.subject	qos management	en
dc.title	A TQM-based Approach to QoS Management	en
heal.type	journalArticle	en
heal.identifier.primary	10.1023/A:1009447108035	en
heal.identifier.secondary	http://dx.doi.org/10.1023/A:1009447108035	en
heal.publicationDate	2000	en
heal.abstract	Total Quality Management (TQM) is one of the most interesting and effective concepts of management. Although, as of today, it has been extensively applied to manufacturing and industrial sectors, TQM principles have not received wide acceptance in the area of Telecommunications Network and Service Management. Application of those principles in Telecommunications can be facilitated by employing pertinent techniques and tools.	en
heal.journalName	Journal of Network and Systems Management	en
dc.identifier.doi	10.1023/A:1009447108035	en