Optimizing shipping company operations using business process modelling

Lyridis, DV; Fyrvik, T; Kapetanis, GN; Ventikos, N; Anaxagorou, P; Uthaug, E; Psaraftis, HN

dc.contributor.author	Lyridis, DV	en
dc.contributor.author	Fyrvik, T	en
dc.contributor.author	Kapetanis, GN	en
dc.contributor.author	Ventikos, N	en
dc.contributor.author	Anaxagorou, P	en
dc.contributor.author	Uthaug, E	en
dc.contributor.author	Psaraftis, HN	en
dc.date.accessioned	2014-03-01T01:22:53Z
dc.date.available	2014-03-01T01:22:53Z
dc.date.issued	2005	en
dc.identifier.issn	03088839	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/16707
dc.subject	Business Process Modelling	en
dc.subject.other	Cost effectiveness	en
dc.subject.other	Freight transportation	en
dc.subject.other	Industrial economics	en
dc.subject.other	Industrial management	en
dc.subject.other	Mathematical models	en
dc.subject.other	Operations research	en
dc.subject.other	Optimization	en
dc.subject.other	Waterway transportation	en
dc.subject.other	modeling	en
dc.subject.other	optimization	en
dc.subject.other	shipping	en
dc.title	Optimizing shipping company operations using business process modelling	en
heal.type	journalArticle	en
heal.identifier.primary	10.1080/03088830500300636	en
heal.identifier.secondary	http://dx.doi.org/10.1080/03088830500300636	en
heal.publicationDate	2005	en
heal.abstract	In order to identify the elements constituting quality in services, a business process modelling methodology has been applied in the case of a Greek liner shipping company. The company operations have been identified and analysed in order to assess the complete performance of service elements and thereafter identify how to match the service performance against the user requirements. A liner container service within Europe has to compete with the road transport which, in many cases, is an alternative to the sea transportation and not complementary to it. Thus, not only the ship has to be envisaged when aiming to improve quality in services but also the whole chain, namely port authorities, land transportation enterprises, subcontractors, agents, charterers and others. A set of potential improvements within this framework are thus suggested and time and cost (examined in a specific voyage scenario) are measured before and after the implementation of these measures. Very large time and cost savings are observed after the application of the technology improvements, allowing, in fact, the shipping company to even increase the number of round trips per year in the examined route. This indicates that very large benefits can be drawn by analysing and critically adjusting business processes in modern shipping companies. © 2005 Taylor & Francis.	en
heal.journalName	Maritime Policy and Management	en
dc.identifier.doi	10.1080/03088830500300636	en
dc.identifier.volume	32	en
dc.identifier.issue	4	en
dc.identifier.spage	403	en
dc.identifier.epage	420	en