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Using key performance indicators as knowledge-management tools at a regional health-care authority level

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dc.contributor.author Berler, A en
dc.contributor.author Pavlopoulos, S en
dc.contributor.author Koutsouris, D en
dc.date.accessioned 2014-03-01T01:23:19Z
dc.date.available 2014-03-01T01:23:19Z
dc.date.issued 2005 en
dc.identifier.issn 1089-7771 en
dc.identifier.uri https://dspace.lib.ntua.gr/xmlui/handle/123456789/16902
dc.subject Balanced scorecard (BSC) en
dc.subject Business intelligence en
dc.subject Health-care system performance management en
dc.subject Key performance indicators (KPIs) en
dc.subject Knowledge management (KM) en
dc.subject Regional health-care authority en
dc.subject.classification Computer Science, Information Systems en
dc.subject.classification Computer Science, Interdisciplinary Applications en
dc.subject.classification Mathematical & Computational Biology en
dc.subject.classification Medical Informatics en
dc.subject.other Competitive intelligence en
dc.subject.other Data structures en
dc.subject.other Decision making en
dc.subject.other Health care en
dc.subject.other Information management en
dc.subject.other Information technology en
dc.subject.other Management information systems en
dc.subject.other Balanced scorecard (BSC) en
dc.subject.other Health care system performance management en
dc.subject.other Key performance indicators (KPIs) en
dc.subject.other Knowledge management (KM) en
dc.subject.other Regional health care authority en
dc.subject.other Knowledge based systems en
dc.subject.other article en
dc.subject.other Greece en
dc.subject.other health care planning en
dc.subject.other health care quality en
dc.subject.other information system en
dc.subject.other Greece en
dc.subject.other Information Management en
dc.subject.other Quality Indicators, Health Care en
dc.subject.other Regional Health Planning en
dc.title Using key performance indicators as knowledge-management tools at a regional health-care authority level en
heal.type journalArticle en
heal.identifier.primary 10.1109/TITB.2005.847196 en
heal.identifier.secondary http://dx.doi.org/10.1109/TITB.2005.847196 en
heal.language English en
heal.publicationDate 2005 en
heal.abstract The advantages of the introduction of information and communication technologies in the complex health-care sector are already well-known and well-stated in the past. It is, nevertheless, paradoxical that although the medical community has embraced with satisfaction most of the technological discoveries allowing the improvement in patient care, this has not happened when talking about health-care informatics. Taking the above issue of concern, our work proposes an information model for knowledge management (KM) based upon the use of key performance indicators (KPIs) in health-care systems. Based upon the use of the balanced scorecard (BSC) framework (Kaplan/Norton) and quality assurance techniques in health care (Donabedian), this paper is proposing a patient journey centered approach that drives information flow at all levels of the day-to-day process of delivering effective and managed care, toward information assessment and knowledge discovery. In order to persuade health-care decision-makers to assess the added value of KM tools, those should be used to propose new performance measurement and performance management techniques at all levels of a health-care system. The proposed KPIs are forming a complete set of metrics that enable the performance management of a regional health-care system. In addition, the performance framework established is technically applied by the use of state-of-the-art KM tools such as data warehouses and business intelligence information systems. In that sense, the proposed infrastructure is, technologically speaking, an important KM tool that enables knowledge sharing amongst various health-care stakeholders and between different health-care groups. The use of BSC is an enabling framework toward a KM strategy in health care. © 2005 IEEE. en
heal.publisher IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC en
heal.journalName IEEE Transactions on Information Technology in Biomedicine en
dc.identifier.doi 10.1109/TITB.2005.847196 en
dc.identifier.isi ISI:000229649200005 en
dc.identifier.volume 9 en
dc.identifier.issue 2 en
dc.identifier.spage 184 en
dc.identifier.epage 192 en


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