Public transit user satisfaction: Variability and policy implications

Tyrinopoulos, Y; Antoniou, C

dc.contributor.author	Tyrinopoulos, Y	en
dc.contributor.author	Antoniou, C	en
dc.date.accessioned	2014-03-01T01:29:04Z
dc.date.available	2014-03-01T01:29:04Z
dc.date.issued	2008	en
dc.identifier.issn	0967-070X	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/19104
dc.subject	Policy implications of user satisfaction variability	en
dc.subject	Public transit	en
dc.subject	Users satisfaction	en
dc.subject.classification	Transportation	en
dc.subject.other	modeling	en
dc.subject.other	policy making	en
dc.subject.other	public transport	en
dc.subject.other	statistical analysis	en
dc.subject.other	transportation policy	en
dc.subject.other	urban transport	en
dc.subject.other	Athens [Attica]	en
dc.subject.other	Attica	en
dc.subject.other	Central Macedonia	en
dc.subject.other	Eurasia	en
dc.subject.other	Europe	en
dc.subject.other	Greece	en
dc.subject.other	Southern Europe	en
dc.subject.other	Thessaloniki [Central Macedonia]	en
dc.subject.other	Thessaloniki [Thessaloniki (DPR)]	en
dc.subject.other	Thessaloniki	en
dc.title	Public transit user satisfaction: Variability and policy implications	en
heal.type	journalArticle	en
heal.identifier.primary	10.1016/j.tranpol.2008.06.002	en
heal.identifier.secondary	http://dx.doi.org/10.1016/j.tranpol.2008.06.002	en
heal.language	English	en
heal.publicationDate	2008	en
heal.abstract	This research focuses on passenger's perception of transit performance with an emphasis on the variability between operators and the policy implications of such differences. Two statistical methods (factor analysis and ordered logit modeling) have been used to assess the quality implications of the variability of the users' perceived satisfaction across operators. A market segmentation analysis (between male and female respondents) provides further insight into the differences among groups of the population. Five transit systems in the two major conurbations in Greece, Athens and Thessaloniki, have been examined. The analysis demonstrated that a well-coordinated transportation environment should be the primary aim of the policy makers in Athens, followed by other quality attributes such as service frequency and accessibility. In Thessaloniki, the sole transit operator should include in its policy plans immediate corrective measures addressing the service frequency, waiting time and vehicle cleanliness attributes. (C) 2008 Elsevier Ltd. All rights reserved.	en
heal.publisher	ELSEVIER SCI LTD	en
heal.journalName	Transport Policy	en
dc.identifier.doi	10.1016/j.tranpol.2008.06.002	en
dc.identifier.isi	ISI:000260026700007	en
dc.identifier.volume	15	en
dc.identifier.issue	4	en
dc.identifier.spage	260	en
dc.identifier.epage	272	en