A collaborative decision framework for managing changes in e-Government services

Apostolou, D; Mentzas, G; Stojanovic, L; Thoenssen, B; Pariente Lobo, T

dc.contributor.author	Apostolou, D	en
dc.contributor.author	Mentzas, G	en
dc.contributor.author	Stojanovic, L	en
dc.contributor.author	Thoenssen, B	en
dc.contributor.author	Pariente Lobo, T	en
dc.date.accessioned	2014-03-01T01:34:51Z
dc.date.available	2014-03-01T01:34:51Z
dc.date.issued	2011	en
dc.identifier.issn	0740-624X	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/20904
dc.subject	Change management	en
dc.subject	Decision support	en
dc.subject	E-Government services	en
dc.subject	Ontologies	en
dc.subject.classification	Information Science & Library Science	en
dc.subject.other	SOFTWARE CONFIGURATION MANAGEMENT	en
dc.subject.other	DESIGN	en
dc.subject.other	SYSTEMS	en
dc.subject.other	TRACEABILITY	en
dc.subject.other	CONSTRAINTS	en
dc.subject.other	INTEGRATION	en
dc.subject.other	INFORMATION	en
dc.subject.other	EVOLUTION	en
dc.subject.other	MODELS	en
dc.subject.other	TOOLS	en
dc.title	A collaborative decision framework for managing changes in e-Government services	en
heal.type	journalArticle	en
heal.identifier.primary	10.1016/j.giq.2010.03.007	en
heal.identifier.secondary	http://dx.doi.org/10.1016/j.giq.2010.03.007	en
heal.language	English	en
heal.publicationDate	2011	en
heal.abstract	Developing and maintaining e-Government services that can effectively deal with changes is a challenge for public administrations. In this paper, we address this challenge by presenting an ontology-based approach that: (i) enables systematic response of e-Government systems to changes by applying formal methods for achieving consistency when a change is discovered: (ii) enables knowledgeable response of service designers and implementers to changes by utilizing design rationale knowledge. We argue that such a synthesis of systematic response to changes with knowledge to deal with them has a positive impact on the change management process. Evaluation of the proposed approach in three case studies let us develop useful propositions for practitioners, discuss policy implications and identify future research topics. (C) 2010 Elsevier Inc. All rights reserved.	en
heal.publisher	ELSEVIER INC	en
heal.journalName	Government Information Quarterly	en
dc.identifier.doi	10.1016/j.giq.2010.03.007	en
dc.identifier.isi	ISI:000285405200011	en
dc.identifier.volume	28	en
dc.identifier.issue	1	en
dc.identifier.spage	101	en
dc.identifier.epage	116	en