Leadership performance in Greek enterprisesusing the EQA framework

Lipovatz, D

dc.contributor.author	Lipovatz, D	en
dc.date.accessioned	2014-03-01T01:47:15Z
dc.date.available	2014-03-01T01:47:15Z
dc.date.issued	1998	en
dc.identifier.issn	0954478X	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/25187
dc.relation.uri	http://www.scopus.com/inward/record.url?eid=2-s2.0-0031649166&partnerID=40&md5=a3db8becd1e7e6331b51bd6ff569cd21	en
dc.subject.other	Chemical engineering	en
dc.subject.other	Marketing	en
dc.subject.other	Mathematical models	en
dc.subject.other	Public policy	en
dc.subject.other	Purchasing	en
dc.subject.other	Quality assurance	en
dc.subject.other	Societies and institutions	en
dc.subject.other	Standards	en
dc.subject.other	Strategic planning	en
dc.subject.other	Professional aspects	en
dc.subject.other	European Quality Award (EQA)	en
dc.subject.other	Leadership	en
dc.subject.other	Motivational abilities	en
dc.subject.other	Continuous improvement processes	en
dc.subject.other	Total quality management	en
dc.title	Leadership performance in Greek enterprisesusing the EQA framework	en
heal.type	journalArticle	en
heal.publicationDate	1998	en
heal.abstract	Leadership effectiveness is considered to be a key factor for the implementation of TQM. Although companies worldwide are increasingly adopting TQM, Greek companies have not taken major steps towards this concept. Research was organised by the Chemical Engineering Department of the NTU Athens in order to investigate leadership performance in Greek enterprises using the framework of the European Quality Award. The results of the research show that Greek leadership has generally not embraced the principles of quality so as to be able to drive the process of change towards total quality. Important factors with a double, positive and negative, infl uence on the leadership performance of Greek enterprises are the existence of a quality assurance system in accordance with ISO 9000 on one hand and the existence of a mother company on the other. Major weaknesses of leadership in the sample enterprises refer to inadequate communication at intra- and inter-departmental level, to lack of organised and intensive training and to a rather formal commitment to total quality, just covering the requirements of the quality assurance system. However, an élite of four to five enterprises covering some of the leadership requirements of the EQA model at a degree of more than 60 per cent proves that TQM can be realised in Greece.	en
heal.journalName	TQM Magazine	en
dc.identifier.volume	10	en
dc.identifier.issue	3	en
dc.identifier.spage	194	en
dc.identifier.epage	203	en