Modeling bank branch profitability and effectiveness by means of DEA

Tsolas, IE

dc.contributor.author	Tsolas, IE	en
dc.date.accessioned	2014-03-01T01:59:46Z
dc.date.available	2014-03-01T01:59:46Z
dc.date.issued	2010	en
dc.identifier.issn	17410401	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/29036
dc.subject	Banking	en
dc.subject	Banks	en
dc.subject	Data analysis	en
dc.subject	Greece	en
dc.subject	Organizational effectiveness	en
dc.subject	Process efficiency	en
dc.title	Modeling bank branch profitability and effectiveness by means of DEA	en
heal.type	journalArticle	en
heal.identifier.primary	10.1108/17410401011052878	en
heal.identifier.secondary	http://dx.doi.org/10.1108/17410401011052878	en
heal.publicationDate	2010	en
heal.abstract	Purpose: The purpose of this paper is to provide a framework for evaluating the overall performance of bank branches in terms of profitability efficiency and effectiveness. Design/methodology/approach: Applying a two-stage DEA model to a sample of bank branches of a large commercial bank in Greece this study disaggregates overall performance into profitability efficiency and effectiveness. Findings: The results indicate that superior insights can be obtained by employing the proposed two-stage DEA model compared to the outcomes from the analysis based on selected key performance indicators (KPIs). Some relations between profitability efficiency and effectiveness are also investigated. Originality/value: The study highlights the importance of encouraging increased profitability and efficiency throughout the branch network of the commercial bank under study. © Emerald Group Publishing Limited.	en
heal.journalName	International Journal of Productivity and Performance Management	en
dc.identifier.doi	10.1108/17410401011052878	en
dc.identifier.volume	59	en
dc.identifier.issue	5	en
dc.identifier.spage	432	en
dc.identifier.epage	451	en