Analysing e-government service quality in Greece

Papadomichelaki, X; Mentzas, G

dc.contributor.author	Papadomichelaki, X	en
dc.contributor.author	Mentzas, G	en
dc.date.accessioned	2014-03-01T02:01:45Z
dc.date.available	2014-03-01T02:01:45Z
dc.date.issued	2011	en
dc.identifier.issn	17407494	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/29240
dc.subject	Dimension	en
dc.subject	E-government	en
dc.subject	Instrument	en
dc.subject	Measurement	en
dc.subject	Public service	en
dc.subject	Quality	en
dc.subject	Quality model	en
dc.subject	Site quality	en
dc.title	Analysing e-government service quality in Greece	en
heal.type	journalArticle	en
heal.identifier.primary	10.1504/EG.2011.042808	en
heal.identifier.secondary	http://dx.doi.org/10.1504/EG.2011.042808	en
heal.publicationDate	2011	en
heal.abstract	Motivated by the growing interest in e-government, our research aims to discover the quality priorities of e-government users and analyses the attitude of Greek citizens towards e-government sites in Greece. We propose a research model which posits four dimensions influential to e-government site quality - efficiency, trust, reliability, citizen support. Data was collected and analysed to gather information concerning the way Greek users interact with e-government. We found that all four dimensions significantly influence citizens' evaluation and intention to reuse. E-government users perceived different importance of quality factors in using different types of e-government sites. © 2011 Inderscience Enterprises Ltd.	en
heal.journalName	Electronic Government	en
dc.identifier.doi	10.1504/EG.2011.042808	en
dc.identifier.volume	8	en
dc.identifier.issue	4	en
dc.identifier.spage	290	en
dc.identifier.epage	308	en