A structured methodology for assessing and improving e-services in digital cities

Pazalos, K; Loukis, E; Nikolopoulos, V

dc.contributor.author	Pazalos, K	en
dc.contributor.author	Loukis, E	en
dc.contributor.author	Nikolopoulos, V	en
dc.date.accessioned	2014-03-01T02:07:30Z
dc.date.available	2014-03-01T02:07:30Z
dc.date.issued	2012	en
dc.identifier.issn	07365853	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/29568
dc.subject	Assessment	en
dc.subject	Digital cities	en
dc.subject	e-Learning	en
dc.subject	e-Services	en
dc.subject	Evaluation	en
dc.subject.other	Assessment	en
dc.subject.other	Digital cities	en
dc.subject.other	E-services	en
dc.subject.other	Evaluation	en
dc.subject.other	Generation process	en
dc.subject.other	Network infrastructure	en
dc.subject.other	Prioritization	en
dc.subject.other	Public organizations	en
dc.subject.other	Scarce resources	en
dc.subject.other	Structured evaluation	en
dc.subject.other	E-learning	en
dc.title	A structured methodology for assessing and improving e-services in digital cities	en
heal.type	journalArticle	en
heal.identifier.primary	10.1016/j.tele.2010.05.002	en
heal.identifier.secondary	http://dx.doi.org/10.1016/j.tele.2010.05.002	en
heal.publicationDate	2012	en
heal.abstract	Many cities all over the world are making large investments for the construction of big network infrastructures, in order to offer to local public organizations, businesses and citizens high speed connectivity, and on top of them useful e-services, aiming to achieve various social and economic objectives. The value generated from these costly 'digital city' investments is actually the value provided to the citizens and businesses by the e-services that will be developed and run on these network infrastructures. This paper proposes and validates a structured methodology for assessing and improving e-services developed in digital cities. The proposed methodology assesses the various types of value generated by an e-service, and also the relations among them, allowing a more structured evaluation, a deeper understanding of the value generation process and also identification and prioritization of the improvements that should be made in the e-service with the usually scarce resources in municipalities. This methodology is applied for the evaluation of an e-learning service developed in the Greek city of Karlovassi for young citizens, and also for the prioritization of the necessary improvements in it. The above application provided positive and encouraging evidence concerning the validity, usefulness and applicability of the proposed method.© 2011 Elsevier Ltd. All rights reserved.	en
heal.journalName	Telematics and Informatics	en
dc.identifier.doi	10.1016/j.tele.2010.05.002	en
dc.identifier.volume	29	en
dc.identifier.issue	1	en
dc.identifier.spage	123	en
dc.identifier.epage	136	en