Service management concepts in shared business environments: from electronic data interchange (EDI) to electronic process integration (EPI)

Maglaris, Basil; Karounos, Theodoros; Kindt, Andreas

dc.contributor.author	Maglaris, Basil	en
dc.contributor.author	Karounos, Theodoros	en
dc.contributor.author	Kindt, Andreas	en
dc.date.accessioned	2014-03-01T02:41:03Z
dc.date.available	2014-03-01T02:41:03Z
dc.date.issued	1994	en
dc.identifier.issn	05361486	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/30339
dc.subject	Business Environment	en
dc.subject	Cost Effectiveness	en
dc.subject	Customer Service	en
dc.subject	Electronic Communication	en
dc.subject	Electronic Data Interchange	en
dc.subject	Model Integration	en
dc.subject	Process Integration	en
dc.subject	Service Management	en
dc.subject	Service Provider	en
dc.subject.other	Administrative data processing	en
dc.subject.other	Computer aided software engineering	en
dc.subject.other	Computer hardware description languages	en
dc.subject.other	Computer simulation	en
dc.subject.other	Data communication systems	en
dc.subject.other	Digital communication systems	en
dc.subject.other	Mathematical models	en
dc.subject.other	Network protocols	en
dc.subject.other	System program documentation	en
dc.subject.other	Telecommunication services	en
dc.subject.other	User interfaces	en
dc.subject.other	B-ISDN	en
dc.subject.other	Broadband integrated communication	en
dc.subject.other	Communication infrastructure	en
dc.subject.other	Electronic data interchange	en
dc.subject.other	Electronic process integration	en
dc.subject.other	Public network operators	en
dc.subject.other	Service management	en
dc.subject.other	Management information systems	en
dc.title	Service management concepts in shared business environments: from electronic data interchange (EDI) to electronic process integration (EPI)	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1109/ICC.1994.368719	en
heal.identifier.secondary	http://dx.doi.org/10.1109/ICC.1994.368719	en
heal.publicationDate	1994	en
heal.abstract	We present a Reference Platform for Service Management in a shared business community, as applied to electronic document composition, production and distribution. The concept is based on the notion of 'Distributed Service Centre'. All business participants (users), including customers, service providers and brokerage service providers, are interconnected via ISDN and can access each other on demand. Every user is equipped with a Service Management kernel that performs basic 'agent' functions and user access shell, including directory and administration services for the shared community. Our model integrates service management tools, usage scenarios and functional specifications. It offers a standard reference scheme to all players in a specific shared business community (clients, service providers and Public Network Operators-PNO's) for a cost-effective way to create, share and manage services. This work is supported by RACE II Project 2037 (Distributed Documenting Services - DIDOS). The models are being tested in Application Pilots, that inter-connect Trans-European users of Technical Documentation. Users (document producers clients and service providers) generate electronically, communicate, order and, to a large extend, produce technical manuals and CD-ROM documentation by sharing available production facilities and public ISDN.	en
heal.publisher	Publ by IEEE, Piscataway, NJ, United States	en
heal.journalName	Conference Record - International Conference on Communications	en
dc.identifier.doi	10.1109/ICC.1994.368719	en
dc.identifier.volume	3	en
dc.identifier.spage	1842	en
dc.identifier.epage	1846	en