A review of quality dimensions in e-government services

Papadomichelaki, X; Magoutas, B; Halaris, C; Apostolou, D; Mentzas, G

dc.contributor.author	Papadomichelaki, X	en
dc.contributor.author	Magoutas, B	en
dc.contributor.author	Halaris, C	en
dc.contributor.author	Apostolou, D	en
dc.contributor.author	Mentzas, G	en
dc.date.accessioned	2014-03-01T02:43:52Z
dc.date.available	2014-03-01T02:43:52Z
dc.date.issued	2006	en
dc.identifier.issn	0302-9743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/31532
dc.subject	Public Sector	en
dc.subject	Quality of Service	en
dc.subject	Relevance Model	en
dc.subject	Front End	en
dc.subject.classification	Computer Science, Theory & Methods	en
dc.subject.other	e-government	en
dc.subject.other	e-government services	en
dc.subject.other	Ontology	en
dc.subject.other	Computer science	en
dc.subject.other	Quality of service	en
dc.subject.other	Societies and institutions	en
dc.subject.other	Electronic communities	en
dc.title	A review of quality dimensions in e-government services	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/11823100_12	en
heal.identifier.secondary	http://dx.doi.org/10.1007/11823100_12	en
heal.language	English	en
heal.publicationDate	2006	en
heal.abstract	This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government more specifically. Using as a criterion the focus of each approach on organizational issues or the front end of the service we classified them in introvert and extrovert ones. As a result of the review we were able to organize the main components influencing quality of e-government services in the following four key areas: service, content, system and organization. © Springer-Verlag Berlin Heidelberg 2006.	en
heal.publisher	SPRINGER-VERLAG BERLIN	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
heal.bookName	LECTURE NOTES IN COMPUTER SCIENCE	en
dc.identifier.doi	10.1007/11823100_12	en
dc.identifier.isi	ISI:000241160200012	en
dc.identifier.volume	4084 LNCS	en
dc.identifier.spage	128	en
dc.identifier.epage	138	en