Organising municipal e-Government systems: A multi-facet taxonomy of e-Services for citizens and businesses

Charalabidis, Y; Askounis, D; Gionis, G; Lampathaki, F; Metaxiotis, K

dc.contributor.author	Charalabidis, Y	en
dc.contributor.author	Askounis, D	en
dc.contributor.author	Gionis, G	en
dc.contributor.author	Lampathaki, F	en
dc.contributor.author	Metaxiotis, K	en
dc.date.accessioned	2014-03-01T02:44:08Z
dc.date.available	2014-03-01T02:44:08Z
dc.date.issued	2006	en
dc.identifier.issn	0302-9743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/31701
dc.subject	Faceted Classification	en
dc.subject	Impact Assessment	en
dc.subject.classification	Computer Science, Theory & Methods	en
dc.subject.other	e-Government systems	en
dc.subject.other	Multi-faceted classification	en
dc.subject.other	Municipality Portal	en
dc.subject.other	Classification (of information)	en
dc.subject.other	Information analysis	en
dc.subject.other	Information services	en
dc.subject.other	Systems analysis	en
dc.subject.other	Electronic communities	en
dc.title	Organising municipal e-Government systems: A multi-facet taxonomy of e-Services for citizens and businesses	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/11823100_18	en
heal.identifier.secondary	http://dx.doi.org/10.1007/11823100_18	en
heal.language	English	en
heal.publicationDate	2006	en
heal.abstract	As various e-Government initiatives are being realised throughout the world, policy makers and technology providers start to understand the importance of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service - a fact that makes their e-Services Portals a very important link in the e-Government chain. After attempting a positioning of municipality systems in the taxonomy of e-government systems, the present paper analyses the set of services that a Municipality Portal should be able to offer, focusing on eEurope - related capabilities. Based on this service directory, a multi-faceted classification mechanism is proposed, leading to an extendible taxonomy of e-Services to be offered by Municipality e-Government systems. A set of facets is analysed for each service, allowing for classification of services based on their main purpose, nature, orientation, means of provision, and various functional characteristics. Through populating, viewing and querying this multi-faceted classification, the design, development, deployment and impact assessment of e-Government systems for Municipalities can be systematically addressed. © Springer-Verlag Berlin Heidelberg 2006.	en
heal.publisher	SPRINGER-VERLAG BERLIN	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
heal.bookName	LECTURE NOTES IN COMPUTER SCIENCE	en
dc.identifier.doi	10.1007/11823100_18	en
dc.identifier.isi	ISI:000241160200018	en
dc.identifier.volume	4084 LNCS	en
dc.identifier.spage	195	en
dc.identifier.epage	206	en