Organising municipal e-Government systems: A multi-facet taxonomy of e-Services for citizens and businesses

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dc.contributor.author Charalabidis, Y en
dc.contributor.author Askounis, D en
dc.contributor.author Gionis, G en
dc.contributor.author Lampathaki, F en
dc.contributor.author Metaxiotis, K en
dc.date.accessioned 2014-03-01T02:44:08Z
dc.date.available 2014-03-01T02:44:08Z
dc.date.issued 2006 en
dc.identifier.issn 0302-9743 en
dc.identifier.uri https://dspace.lib.ntua.gr/xmlui/handle/123456789/31701
dc.subject Faceted Classification en
dc.subject Impact Assessment en
dc.subject.classification Computer Science, Theory & Methods en
dc.subject.other e-Government systems en
dc.subject.other Multi-faceted classification en
dc.subject.other Municipality Portal en
dc.subject.other Classification (of information) en
dc.subject.other Information analysis en
dc.subject.other Information services en
dc.subject.other Systems analysis en
dc.subject.other Electronic communities en
dc.title Organising municipal e-Government systems: A multi-facet taxonomy of e-Services for citizens and businesses en
heal.type conferenceItem en
heal.identifier.primary 10.1007/11823100_18 en
heal.identifier.secondary http://dx.doi.org/10.1007/11823100_18 en
heal.language English en
heal.publicationDate 2006 en
heal.abstract As various e-Government initiatives are being realised throughout the world, policy makers and technology providers start to understand the importance of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service - a fact that makes their e-Services Portals a very important link in the e-Government chain. After attempting a positioning of municipality systems in the taxonomy of e-government systems, the present paper analyses the set of services that a Municipality Portal should be able to offer, focusing on eEurope - related capabilities. Based on this service directory, a multi-faceted classification mechanism is proposed, leading to an extendible taxonomy of e-Services to be offered by Municipality e-Government systems. A set of facets is analysed for each service, allowing for classification of services based on their main purpose, nature, orientation, means of provision, and various functional characteristics. Through populating, viewing and querying this multi-faceted classification, the design, development, deployment and impact assessment of e-Government systems for Municipalities can be systematically addressed. © Springer-Verlag Berlin Heidelberg 2006. en
heal.publisher SPRINGER-VERLAG BERLIN en
heal.journalName Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) en
dc.identifier.doi 10.1007/11823100_18 en
dc.identifier.isi ISI:000241160200018 en
dc.identifier.volume 4084 LNCS en
dc.identifier.spage 195 en
dc.identifier.epage 206 en

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