An ontology for the multi-perspective evaluation of quality in e-Government services

Magoutas, B; Halaris, C; Mentzas, G

dc.contributor.author	Magoutas, B	en
dc.contributor.author	Halaris, C	en
dc.contributor.author	Mentzas, G	en
dc.date.accessioned	2014-03-01T02:44:27Z
dc.date.available	2014-03-01T02:44:27Z
dc.date.issued	2007	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/31830
dc.subject.other	Electronic commerce	en
dc.subject.other	Knowledge acquisition	en
dc.subject.other	Public policy	en
dc.subject.other	Quality of service	en
dc.subject.other	Adaptive evaluation	en
dc.subject.other	e-Government services	en
dc.subject.other	Ontology	en
dc.title	An ontology for the multi-perspective evaluation of quality in e-Government services	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-540-74444-3_27	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-540-74444-3_27	en
heal.publicationDate	2007	en
heal.abstract	This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of quality. Based on the quality ontology presented, the evaluation can be organized in a way to serve every citizen individually, increasing the efficiency of e-government services' evaluation. The quality ontology can form the basis for the future construction of an ontology-based system which implements the customized and multi-perspective assessment of public e-services. © Springer-Verlag Berlin Heidelberg 2007.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-540-74444-3_27	en
dc.identifier.volume	4656 LNCS	en
dc.identifier.spage	318	en
dc.identifier.epage	329	en