Building a local administration services portal for citizens and businesses: Service composition, architecture and back-office interoperability issues

Koussouris, S; Charalabidis, Y; Gionis, G; Tsitsanis, T; Psarras, J

dc.contributor.author	Koussouris, S	en
dc.contributor.author	Charalabidis, Y	en
dc.contributor.author	Gionis, G	en
dc.contributor.author	Tsitsanis, T	en
dc.contributor.author	Psarras, J	en
dc.date.accessioned	2014-03-01T02:44:29Z
dc.date.available	2014-03-01T02:44:29Z
dc.date.issued	2007	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/31847
dc.subject	e-Government	en
dc.subject	Interoperability	en
dc.subject	Local administration systems	en
dc.subject.other	Administrative data processing	en
dc.subject.other	Information technology	en
dc.subject.other	Interoperability	en
dc.subject.other	Standardization	en
dc.subject.other	Back-office systems	en
dc.subject.other	Governmental organizations	en
dc.subject.other	Local administration systems	en
dc.subject.other	Municipality Service Portals	en
dc.subject.other	Service composition	en
dc.subject.other	Portals	en
dc.title	Building a local administration services portal for citizens and businesses: Service composition, architecture and back-office interoperability issues	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-540-74444-3_8	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-540-74444-3_8	en
heal.publicationDate	2007	en
heal.abstract	Two of the most active research fields in information technology nowadays are Internet Services Portals used by governmental organizations and Interoperability Patterns for achieving the seamless cooperation of heterogeneous existing systems. When referring to e-Government applications in Local Administrations, the above mentioned research fields have to be tackled, as the resulting systems need to be functional, easy to implement and maintain, capable of interconnecting with back-office systems and citizen and employee friendly. This paper shows that the conceptualization, design, implementation and maintenance of Municipality Service Portals can be standardized, following a specific methodology. Piloted in a Greek Municipality with almost 50,000 citizens and 3,000 businesses, the methodology comprises of (a) rapid process modeling with the use of BPMN-aware modeling tools, (b) CCTS-based data modeling (c) stepby-step adaptation of Content Management, Citizen Relationship and Workflow Systems, (d) SoA-enabled interconnections with back-office applications and (e) overall guidance based on Service Composition taxonomies. © Springer-Verlag Berlin Heidelberg 2007.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-540-74444-3_8	en
dc.identifier.volume	4656 LNCS	en
dc.identifier.spage	80	en
dc.identifier.epage	91	en