A framework to evaluate the impact of e-government services in the improvement of the citizens' quality of life

Markaki, OI; Charilas, DE; Charalabidis, Y; Askounis, D

dc.contributor.author	Markaki, OI	en
dc.contributor.author	Charilas, DE	en
dc.contributor.author	Charalabidis, Y	en
dc.contributor.author	Askounis, D	en
dc.date.accessioned	2014-03-01T02:45:52Z
dc.date.available	2014-03-01T02:45:52Z
dc.date.issued	2009	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/32441
dc.subject	E-government Evaluation	en
dc.subject	Fuzzy Sets Theory	en
dc.subject	Fuzzy Triangular Numbers	en
dc.subject	Quality of Life	en
dc.subject	Sophistication Stage	en
dc.subject.other	E-government Evaluation	en
dc.subject.other	Fuzzy Sets Theory	en
dc.subject.other	Fuzzy Triangular Numbers	en
dc.subject.other	Quality of Life	en
dc.subject.other	Sophistication Stage	en
dc.subject.other	Customer satisfaction	en
dc.subject.other	Fuzzy sets	en
dc.subject.other	Knowledge engineering	en
dc.subject.other	Government data processing	en
dc.title	A framework to evaluate the impact of e-government services in the improvement of the citizens' quality of life	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-642-04754-1_48	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-642-04754-1_48	en
heal.publicationDate	2009	en
heal.abstract	Governments around the world are embracing the digital revolution to enhance services for their citizens. However, the development of quality electronic services and delivery systems that are efficient and effective is only one way to improve the citizens' quality of life. The essence of e-government lies as well in engaging citizenry into the use of e-government services. As a result, this paper builds on the elementary concept of the time that citizens spend on their transactions with the Public Administration to provide a) an evaluation of e-government services in terms of the benefits that their use involves for citizens compared to the use of conventional ones b) an evaluation of the actual utilization of e-government services by the citizens. To overcome the impediment of subjectivity and uncertainty that is innate in the citizens' estimations regarding the time spent, fuzzy triangular numbers are adopted. The proposed framework is then applied for the case of Greece using actual data. © 2009 Springer Berlin Heidelberg.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-642-04754-1_48	en
dc.identifier.volume	5736 LNAI	en
dc.identifier.spage	472	en
dc.identifier.epage	482	en