Refinement, validation and benchmarking of a model for e-government service quality

Magoutas, B; Mentzas, G

dc.contributor.author	Magoutas, B	en
dc.contributor.author	Mentzas, G	en
dc.date.accessioned	2014-03-01T02:46:30Z
dc.date.available	2014-03-01T02:46:30Z
dc.date.issued	2009	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/32676
dc.subject	Benchmarking	en
dc.subject	EGovernment	en
dc.subject	Quality model	en
dc.subject	Refinement	en
dc.subject	Validation	en
dc.subject.other	Continuous quality improvement	en
dc.subject.other	E-government services	en
dc.subject.other	EGovernment	en
dc.subject.other	Model development	en
dc.subject.other	Public administration	en
dc.subject.other	Quality model	en
dc.subject.other	Refinement	en
dc.subject.other	Validation	en
dc.subject.other	Government data processing	en
dc.subject.other	Benchmarking	en
dc.title	Refinement, validation and benchmarking of a model for e-government service quality	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-642-03516-6_12	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-642-03516-6_12	en
heal.publicationDate	2009	en
heal.abstract	This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identified and put focus on the confirmatory phase of the model development process, in order to come up with a valid and reliable QeGS model. The validated model, which was benchmarked with very positive results with similar models found in the literature, can be used for measuring the QeGS in a reliable and valid manner. This will form the basis for a continuous quality improvement process, unleashing the full potential of e-government services for both citizens and public administrations. © 2009 Springer Berlin Heidelberg.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-642-03516-6_12	en
dc.identifier.volume	5693 LNCS	en
dc.identifier.spage	139	en
dc.identifier.epage	150	en