Application of fuzzy analytic hierarchy process to evaluate the quality of e-government web sites

Markaki, OI; Charilas, DE; Askounis, D

dc.contributor.author	Markaki, OI	en
dc.contributor.author	Charilas, DE	en
dc.contributor.author	Askounis, D	en
dc.date.accessioned	2014-03-01T02:46:41Z
dc.date.available	2014-03-01T02:46:41Z
dc.date.issued	2010	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/32788
dc.subject	E-government evaluation	en
dc.subject	Fuzzy analytic hierarchy process	en
dc.subject	Fuzzy triangular numbers	en
dc.subject	Multi attribute decision making	en
dc.subject	Public web sites	en
dc.subject.other	e-Government	en
dc.subject.other	Fuzzy analytic hierarchy process	en
dc.subject.other	Fuzzy triangular numbers	en
dc.subject.other	Multi attribute decision making	en
dc.subject.other	Public web sites	en
dc.subject.other	Analytic hierarchy process	en
dc.subject.other	Decision making	en
dc.subject.other	Fuzzy sets	en
dc.subject.other	Government data processing	en
dc.subject.other	Hierarchical systems	en
dc.subject.other	Surveys	en
dc.subject.other	Websites	en
dc.subject.other	Quality control	en
dc.title	Application of fuzzy analytic hierarchy process to evaluate the quality of e-government web sites	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1109/DeSE.2010.42	en
heal.identifier.secondary	http://dx.doi.org/10.1109/DeSE.2010.42	en
heal.identifier.secondary	5633823	en
heal.publicationDate	2010	en
heal.abstract	As more and more public authorities attempt to embrace the digital revolution and place a wide range of materials on the web, from mere information to actual online services for the convenience of citizens, expectations of the service levels that sites should provide have been considerably raised, bringing up the issue of their quality evaluation. In most evaluation approaches, users are asked to provide their opinion on or weigh selected criteria through appropriate questionnaires; however their answers contain a certain level of un-determination. To this end, this paper develops an evaluation framework that overcomes this impediment by using triangular fuzzy numbers. The paper adopts Fuzzy Analytic Hierarchy Process, a fuzzy multiple attribute decision making method, to assess the quality attributes of e-government websites. © 2010 IEEE.	en
heal.journalName	Proceedings - 3rd International Conference on Developments in eSystems Engineering, DeSE 2010	en
dc.identifier.doi	10.1109/DeSE.2010.42	en
dc.identifier.spage	219	en
dc.identifier.epage	224	en