eGOVSIM: A model for calculating the financial gains of governmental services transformation, for administration and citizens

Charalabidis, Y; Askounis, D

dc.contributor.author	Charalabidis, Y	en
dc.contributor.author	Askounis, D	en
dc.date.accessioned	2014-03-01T02:46:46Z
dc.date.available	2014-03-01T02:46:46Z
dc.date.issued	2010	en
dc.identifier.issn	15301605	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/32840
dc.subject	Activity Based Costing	en
dc.subject	Cost Model	en
dc.subject	Electronic Government	en
dc.subject	Formal Method	en
dc.subject	Information Need	en
dc.subject	Public Service	en
dc.subject	Service Provision	en
dc.subject	Tool Support	en
dc.subject.other	Activity based costing	en
dc.subject.other	Analytical costs	en
dc.subject.other	Cost elements	en
dc.subject.other	Cost models	en
dc.subject.other	Cost of service	en
dc.subject.other	Electronic government	en
dc.subject.other	Existing method	en
dc.subject.other	Financial gains	en
dc.subject.other	Governmental services	en
dc.subject.other	Information need	en
dc.subject.other	Interoperable services	en
dc.subject.other	Process steps	en
dc.subject.other	Public services	en
dc.subject.other	Research challenges	en
dc.subject.other	Service provisions	en
dc.subject.other	System interoperability	en
dc.subject.other	Tool support	en
dc.subject.other	Toolsets	en
dc.subject.other	Cost accounting	en
dc.subject.other	Formal methods	en
dc.subject.other	Government data processing	en
dc.subject.other	Interoperability	en
dc.subject.other	Costs	en
dc.title	eGOVSIM: A model for calculating the financial gains of governmental services transformation, for administration and citizens	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1109/HICSS.2010.175	en
heal.identifier.secondary	5428339	en
heal.identifier.secondary	http://dx.doi.org/10.1109/HICSS.2010.175	en
heal.publicationDate	2010	en
heal.abstract	Targeting systematic and formal methods for measuring the impact of interoperability on digital public services is emerging as an important research challenge in electronic government. The eGOVSIM model that is proposed in this paper aims to provide administrations with a tool to calculate the gains from digitising and making interoperable services for citizens and businesses. The paper presents existing methods for calculating the cost of services for the administration and the service consumers, such as the Standards Cost Model (SCM) and the Activity Based Costing (ABC). Then it goes on presenting a toolset for analytical cost calculations based on the various process steps and the information needs of each governmental service. The tool supports the definition of several service provision scenarios, such as front/back office system interoperability, cross-system or cross-organisational interoperability allowing the calculation of time, effort and cost elements and relevant gains from the application of each scenario. © 2010 IEEE.	en
heal.journalName	Proceedings of the Annual Hawaii International Conference on System Sciences	en
dc.identifier.doi	10.1109/HICSS.2010.175	en