Participatory design of public sector services

Hartman, A; Jain, AN; Ramanathan, J; Ramfos, A; Van Der Heuvel, W-J; Zirpins, C; Tai, S; Charalabidis, Y; Pasic, A; Johannessen, T; Gronsund, T

dc.contributor.author	Hartman, A	en
dc.contributor.author	Jain, AN	en
dc.contributor.author	Ramanathan, J	en
dc.contributor.author	Ramfos, A	en
dc.contributor.author	Van Der Heuvel, W-J	en
dc.contributor.author	Zirpins, C	en
dc.contributor.author	Tai, S	en
dc.contributor.author	Charalabidis, Y	en
dc.contributor.author	Pasic, A	en
dc.contributor.author	Johannessen, T	en
dc.contributor.author	Gronsund, T	en
dc.date.accessioned	2014-03-01T02:46:54Z
dc.date.available	2014-03-01T02:46:54Z
dc.date.issued	2010	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/32937
dc.subject	modeling	en
dc.subject	Service design	en
dc.subject	simulation	en
dc.subject	value	en
dc.subject.other	Design alternatives	en
dc.subject.other	Example based	en
dc.subject.other	Government services	en
dc.subject.other	modeling	en
dc.subject.other	Participatory design	en
dc.subject.other	Public sector	en
dc.subject.other	Service design	en
dc.subject.other	Service-delivery process	en
dc.subject.other	simulation	en
dc.subject.other	Simulation model	en
dc.subject.other	Third parties	en
dc.subject.other	value	en
dc.subject.other	Computer simulation	en
dc.subject.other	Government data processing	en
dc.subject.other	Information systems	en
dc.subject.other	Design	en
dc.title	Participatory design of public sector services	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-642-15172-9_21	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-642-15172-9_21	en
heal.publicationDate	2010	en
heal.abstract	This paper describes a methodology for the participatory design of services in the public sector. The stakeholders participating in the design include three major players, the public which uses the service, the government body which sponsors and finances the service, and the organization (government or third party) that delivers the service. We propose a method for a) gathering the - possibly conflicting - requirements for a service from the three stakeholders, b) representing the design alternatives and their levels of requirement satisfaction, and c) generating a simulation model of the service delivery process for the different design alternatives. The method is illustrated by a practical example based on a real government service. © 2010 Springer-Verlag.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-642-15172-9_21	en
dc.identifier.volume	6267 LNCS	en
dc.identifier.spage	219	en
dc.identifier.epage	233	en