A standardization framework for electronic government service portals

Sarantis, D; Tsiakaliaris, C; Lampathaki, F; Charalabidis, Y

dc.contributor.author	Sarantis, D	en
dc.contributor.author	Tsiakaliaris, C	en
dc.contributor.author	Lampathaki, F	en
dc.contributor.author	Charalabidis, Y	en
dc.date.accessioned	2014-03-01T02:51:55Z
dc.date.available	2014-03-01T02:51:55Z
dc.date.issued	2009	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/35752
dc.subject	EGIF	en
dc.subject	EGovernment	en
dc.subject	Electronic Service Portals	en
dc.subject	Interoperability	en
dc.subject.other	Basic concepts	en
dc.subject.other	e-Government	en
dc.subject.other	E-government framework	en
dc.subject.other	EGIF	en
dc.subject.other	Electronic government	en
dc.subject.other	Electronic services	en
dc.subject.other	Interoperability framework	en
dc.subject.other	Municipal government	en
dc.subject.other	Technical aspects	en
dc.subject.other	Government data processing	en
dc.subject.other	Information systems	en
dc.subject.other	Management information systems	en
dc.subject.other	Standardization	en
dc.subject.other	Interoperability	en
dc.title	A standardization framework for electronic government service portals	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/b137171_81	en
heal.identifier.secondary	http://dx.doi.org/10.1007/b137171_81	en
heal.publicationDate	2009	en
heal.abstract	Although most eGovernment interoperability frameworks (eGIFs) cover adequately the technical aspects of developing and supporting the provision of electronic services to citizens and businesses, they do not exclusively address several important areas regarding the organization, presentation, accessibility and security of the content and the electronic services offered through government portals. This chapter extends the scope of existing eGIFs presenting the overall architecture and the basic concepts of the Greek standardization framework for electronic government service portals which, for the first time in Europe, is part of a country's eGovernment framework. The proposed standardization framework includes standards, guidelines and recommendations regarding the design, development and operation of government portals that support the provision of administrative information and services to citizens and businesses. By applying the guidelines of the framework, the design, development and operation of portals in central, regional and municipal government can be systematically addressed resulting in an applicable, sustainable and ever-expanding framework. © 2009 Springer Science+Business Media, LLC.	en
heal.journalName	Information Systems Development: Towards a Service Provision Society	en
dc.identifier.doi	10.1007/b137171_81	en
dc.identifier.spage	775	en
dc.identifier.epage	784	en