A service portfolio model for value creation in networked enterprise systems

Kutsikos, K; Mentzas, G

dc.contributor.author	Kutsikos, K	en
dc.contributor.author	Mentzas, G	en
dc.date.accessioned	2014-03-01T02:52:50Z
dc.date.available	2014-03-01T02:52:50Z
dc.date.issued	2011	en
dc.identifier.issn	03029743	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/36106
dc.subject	business service management	en
dc.subject	S-D logic	en
dc.subject	service science	en
dc.subject	service systems	en
dc.subject	value co-creation model	en
dc.subject	virtual organizations	en
dc.subject.other	Business service	en
dc.subject.other	Co-creation	en
dc.subject.other	S-D logic	en
dc.subject.other	Service science	en
dc.subject.other	Service systems	en
dc.subject.other	Virtual organization	en
dc.title	A service portfolio model for value creation in networked enterprise systems	en
heal.type	conferenceItem	en
heal.identifier.primary	10.1007/978-3-642-22760-8_11	en
heal.identifier.secondary	http://dx.doi.org/10.1007/978-3-642-22760-8_11	en
heal.publicationDate	2011	en
heal.abstract	Service science research is increasingly focusing on modeling value co-creation. However, there are concerns about the practical use of service systems-driven approaches to value creation in actual business settings. In this paper, we focus on the provision of knowledge services by a service system, and present an innovative model for clustering and profiling the value co-creation capabilities of such a service system. We then describe how this model drives the development of a new service management framework for managing the development of knowledge services. Finally, we present our early experiences from a practical deployment of our research findings in the development of a service system that offers knowledge services to enterprises for enhancing their collaboration quotient when participating in virtual organizations. © 2011 Springer-Verlag.	en
heal.journalName	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)	en
dc.identifier.doi	10.1007/978-3-642-22760-8_11	en
dc.identifier.volume	6569 LNCS	en
dc.identifier.spage	101	en
dc.identifier.epage	109	en