Socio-technical challenges in designing a web-based communication platform

Grisot, M; Van Der Velden, M; Vassilakopoulou, P

dc.contributor.author	Grisot, M	en
dc.contributor.author	Van Der Velden, M	en
dc.contributor.author	Vassilakopoulou, P	en
dc.date.accessioned	2014-03-01T02:53:28Z
dc.date.available	2014-03-01T02:53:28Z
dc.date.issued	2011	en
dc.identifier.issn	09269630	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/36346
dc.subject	Co-construction	en
dc.subject	Durability	en
dc.subject	EHealth	en
dc.subject	Flexibility	en
dc.subject	Scales of infrastructure	en
dc.subject.other	access to information	en
dc.subject.other	conference paper	en
dc.subject.other	doctor patient relation	en
dc.subject.other	health education	en
dc.subject.other	human	en
dc.subject.other	Internet	en
dc.subject.other	interpersonal communication	en
dc.subject.other	medical informatics	en
dc.subject.other	medical record	en
dc.subject.other	methodology	en
dc.subject.other	Norway	en
dc.subject.other	telemedicine	en
dc.subject.other	Access to Information	en
dc.subject.other	Communication	en
dc.subject.other	Health Education	en
dc.subject.other	Health Records, Personal	en
dc.subject.other	Humans	en
dc.subject.other	Internet	en
dc.subject.other	Medical Informatics	en
dc.subject.other	Norway	en
dc.subject.other	Physician-Patient Relations	en
dc.subject.other	Telemedicine	en
dc.title	Socio-technical challenges in designing a web-based communication platform	en
heal.type	conferenceItem	en
heal.identifier.primary	10.3233/978-1-60750-806-9-68	en
heal.identifier.secondary	http://dx.doi.org/10.3233/978-1-60750-806-9-68	en
heal.publicationDate	2011	en
heal.abstract	This paper takes a socio-technical perspective to analyze the ongoing practices of making an eHealth infrastructure, namely a web-based communication platform, which aims to improve healthcare delivery in Norway. The platform is planned to support interaction between patients and healthcare providers, patient access to personal health information, and dissemination of health knowledge to the public. The analysis is based on the 'scales of infrastructure' concept found in Information Systems research, which shows the complexity of the design, development and implementation process across three scales of activities for achieving durability: institutionalization, organizing work, and technology enactment. The case analysis brings the non-linearity of the ongoing practices to the foreground, enabling a more in-depth understanding of the relationship between technology design and infrastructural work. © 2011 European Federation for Medical Informatics. All rights reserved.	en
heal.journalName	Studies in Health Technology and Informatics	en
dc.identifier.doi	10.3233/978-1-60750-806-9-68	en
dc.identifier.volume	169	en
dc.identifier.spage	68	en
dc.identifier.epage	72	en