Workaround identification as an instrument for work analysis and design: A case study on ePrescription

Vassilakopoulou, P; Tsagkas, V; Marmaras, N

dc.contributor.author	Vassilakopoulou, P	en
dc.contributor.author	Tsagkas, V	en
dc.contributor.author	Marmaras, N	en
dc.date.accessioned	2014-03-01T02:54:04Z
dc.date.available	2014-03-01T02:54:04Z
dc.date.issued	2012	en
dc.identifier.issn	10519815	en
dc.identifier.uri	https://dspace.lib.ntua.gr/xmlui/handle/123456789/36577
dc.subject	ePrescription	en
dc.subject	pharmacists	en
dc.subject	work analysis	en
dc.subject	workarounds	en
dc.title	Workaround identification as an instrument for work analysis and design: A case study on ePrescription	en
heal.type	conferenceItem	en
heal.identifier.primary	10.3233/WOR-2012-0389-1805	en
heal.identifier.secondary	http://dx.doi.org/10.3233/WOR-2012-0389-1805	en
heal.publicationDate	2012	en
heal.abstract	This paper investigates workarounds occurring while pharmacists use an electronic prescription (ePrescription) application. ePrescription enables physicians to send prescriptions electronically to pharmacies and was recently introduced in Greece as a solution for controlling the ever-increasing medication costs and improving patient safety. The research was carried out in two phases: (i) review of the relevant documentation, (ii) fieldwork (field observations and semi-structured interviews with the pharmacists) in three pharmacies. The workarounds identified fall into five categories and namely: (a) bypass of ePrescription application (i.e. ePrescription application is not used at all), (b) temporal nonconformity in the use of ePrescription application (i.e. usage of the application, but not at the formally specified time), (c) catachresis of ePrescription application (i.e. usage of the application, but not according to the intended way), (d) ePrescription application substitution by another electronic application, and (e) delegation of ePrescription application usage to non-authorized users. The outcome of the research can be used for the improvement of multiple work system elements such as the tools, the procedures, the organisational arrangements and the policies. © 2012 - IOS Press and the authors. All rights reserved.	en
heal.journalName	Work	en
dc.identifier.doi	10.3233/WOR-2012-0389-1805	en
dc.identifier.volume	41	en
dc.identifier.issue	SUPPL.1	en
dc.identifier.spage	1805	en
dc.identifier.epage	1810	en