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Empowering citizens in public service design and delivery: A reference model and methodology

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Empowering citizens in public service design and delivery: A reference model and methodology

Taher, Y; Van Den Heuvel, W-J; Koussouris, S; Georgousopoulos, C
URI: https://dspace.lib.ntua.gr/xmlui/handle/123456789/36194
Date: 2011

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